Posts Tagged ‘Auto Industry’

Measuring social media success by the numbers is the wrong approach

Wednesday, July 29th, 2009

InsideFacebook.com posted this list of automakers ‘taking the lead’ on Facebook. You’d think for a minute that the list is an indicator of which auto brands are best leveraging the strength of social media – but you’d be wrong.

The list is very deceiving. Fan ‘growth’ means nothing if these brands are not using the media to engage users. Look at Opel’s fan page – there’s not a single wall post. Compare that to the Prius page which has a LOT fans/drivers more than willing to post their love of the Prius. Playing the numbers game is wrong way to measure Social Media.

While the article does touch on the issue of how automotive companies are using their fan pages, presenting social media success as a measure of pure numbers is no good. I’d rather have 100 rabid, enthusiastic fans spreading the word about my brand, engaging the media, and each other, than 5,000 fans who merely clicked the ‘become a fan’ button and called it a day.

Auto companies using Social Media

Tuesday, June 30th, 2009

I caught an article in Sunday’s paper (Arizona Republic) about car companies embracing social media. I was intrigued. Excited, actually. However, the author hadn’t finished the first paragraph before questioning whether social media was even here to stay. (Sadly, it was literally the second sentence). I think it demonstrates that even mainstream media has yet to figure it all out. Whether or not Ford is using Twitter two years from now remains to be seen, but I figured most automakers should be leveraging at least some social media in one way or another. Right?

So my original thought was to put together a comprehensive list of Twitter accounts for major car companies. Well, turns out that’s not as quite easy as I thought. Finding a Facebook or Twitter logo anywhere on their sites was nearly impossible, and on the homepage – forget it. Even Google searches for the twitter accounts of major brands failed to turn up their official pages in most cases. If automakers are truly to embrace these new media channels they need to start by letting visitors actually know they are using them.

Here’s a list in progress of what I’ve managed to dig up for Twitter accounts. A few are indeed using the medium well.

  • GM
  • Ford’s
  • Chrysler
  • VW – RSS
  • Toyota – Twitter account Lexus, Scion and Toyota brands
  • Honda -
  • Volvo – Twitter for XC60
  • Jaguar
  • Tesla
  • Infiniti – Twitter for US Dealers, not sure if this is authentic
  • Mazda
  • Suzuki
  • Smart Car
  • Mercedes Benz
  • BMW
  • Audi
  • Acura
  • Hyundai
  • Kia
  • Porsche
  • Ferrari
  • Lamborghini
  • Aston Martin – fake Twitter account was debunked
  • Bentley
  • Maserati